Terms & Conditions

TERMS AND CONDITIONS

Please read our terms and conditions carefully before accessing, using, obtaining information, products or services. By accessing  www.ketomei.com (“Our Website”) operated by Ketomei Pte Ltd – trading as Ketomei (the “Service”) (“us”, “we”, “our”), UEN 201931054N – you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy (http://www.ketomei.com/privacy-policy).

We primarily sell and supply Keto meals through order and subscription, including but not limited to, other Ketomei or related products such as beverages, dessert, and other packaged food (collectively “the Product”).

1    Acceptance of Terms

  • These Terms govern your access and use of the Service, and are a contract between you and Ketomei Ptd Ltd. By using the Service, you accept these Terms and Conditions.
  • If you do not agree to these Terms or any part thereof, your only remedy is to not use Our Website or the Service.

 

  • Registration, Order, and Confirmation

 

  • You will be asked to provide information that we require in order to perform our services, we ask that you provide complete and accurate information. You must do your due diligence to provide us with accurate information. We will not be liable for any wrong information provided to us. We may contact you regarding the incomplete or inaccurate information. If you do not give us this information within a reasonable time, or if the incomplete or incorrect information is left unchanged 4 working days before delivery, we may either end the contract or add additional charges of a reasonable sum to compensate us for any extra work that is required as a result.
  • You are responsible for maintaining confidentiality on your account information and password, and you are responsible for all activities that occur on your account.
  • Once you subscribe to a meal plan, you will receive a confirmation via email, SMS, or WhatsApp. You are subject to full payment or discount of the full (if applicable) of the Product at the time of purchase.
  • If we are unable to accept or fulfill your order, we will contact you via email, SMS, or WhatsApp. This may be due to location, limited resources, error in price or Product description, or unable to meet delivery timing.
  • The price of the Product will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the Product advised to you is correct.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the correct price for the Product at your order date is less than the price stated to you, we will charge the lower amount; but if it’s higher than the price stated to you, we will contact you for your instructions before we accept your order.

  • We assign delivery order numbers for each purchase. Please have said number on hand when you contact us about your order.
  • If there is an error on your invoice, please contact us promptly.

 

  • Changes to the Agreements

 

  • We may modify these Terms, for any reason at any time, by posting a new version on Our Website.
  • We reserve the right to make changes to the Product. This may reflect changes in limited resources, adjustments or improvements, or relevant laws and regulatory requirements. If the change(s) in the product is significant, we may contact you regarding these changes.
  • You may contact us to request a change in the Product, however, we reserve the right to not accept these changes. We may contact you via email, SMS, or WhatsApp message to confirm these changes.

 

  • Payment

 

  • You will provide us with valid and updated debit or credit card information, or bank transfer details or online payment methods reasonably acceptable to us. If you provide credit card information to us, you authorize us to charge such credit card for all purchased services for the initial subscription term and any renewal subscription term(s).
  • See, 2.3.
  • All subscription plans may be subject to auto renewal. As a courtesy, we may inform you about auto renewal payments.
  • If any invoiced amount is outstanding, declined, or not received by us by the due date, then we reserve the right to not provide our services to you.

 

  • Additional Costs

 

  • If you do not allow us access to your property to perform the services arranged, we may charge you additional costs incurred by us as a result.
  • If incomplete or inaccurate information is provided to us, we may add additional charges of a reasonable sum to compensate us for extra work that is required as a result.

 

  • Termination

 

  • You may stop your auto renewal by Logging into your Account > Under “Subscriptions”, stop renewal. This will stop the renewal for your next meal plan with no charge to your card. Your subscription will end on the last delivery of your current plan.
  • Once you have purchased a plan, we reserve the right to not refund you the amount in full or in part
  • If any invoiced amount is outstanding, declined, or not received by us by the due date, then we reserve the right to not provide our services to you.
  • We reserve the right to terminate an account or plan if it is not in compliance with our Terms

 

  • Product

 

  • We warrant that on delivery, the Products will be:
  • provided in accordance with the specifications or requirements set out in our Platform or in our confirmation email; and
  • performed with reasonable care, skill and ability in line with the common practices and standards in the relevant industry or trade.
    • If you become aware of any defect in all or part of the Products performed, you must give notice in writing to us immediately. When the Products reported are found to be defective, we, at our option, will re-perform the services. To avoid any defective Product, please refrigerate items no more than 2 hours after delivery for meal plans or store according to packaging. You are responsible for the care of the Product once it is delivered to you.

 

If you have any questions or complaints about any Product, please call customer services on +65 8338-6383 or email us at [email protected]

 

  • Other Important Terms

 

  • We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Products not provided.
  • You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  • This contract is between you and us. Nobody other party has any rights under this contract. No other person shall have any rights to enforce any of the Terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • Even if we delay in enforcing this contract, we reserve the right to enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you exempt from it and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not contact you, but we continue to provide the Products, we reserve the right to make you make the payment at a later date.

9 Governing law and dispute resolution

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Singapore.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Singapore International Arbitration Center via their website at https://www.siac.org.sg/. Singapore International Arbitration Center will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.